"Confronting Controversy & Building Common Ground" The importance of tact and flexibility in dialogue Using validation & affirmation to build bridges Acknowledging the complexity of issues that matter Framing answers as observations & turning assertions into questions Zachary R. Wood is known for his dynamic perspective on free speech, race, and dissenting opinions. He's an activist for free speech and a firm believer that civil debate is a crucial part of one’s education. He is also an author, TED Speaker and Robert L. Bentley fellow at The Wall Street Journal.