Providing customer service can be rewarding and challenging at times. This three hour professional development workshop is designed to enhance your skills and reduce some stress about how to address those more challenging interactions. Facilitated by Elaine Angelo, Performance Consultant, from ProKnowledge. For more info : https://www.albany.edu/eap/images/Engaging_and_Retaining_Customers_2019.pdf OR Contact: Employee Assistance Program (518) 442-5483 http://www.albany.edu/eap/